Supporting IT Implementations
At Protean we know how challenging it can be for an organisation to implement new software or services.
Some clients just don’t have the experience or capacity to manage their relationships with technology suppliers. This can lead to frustration on both sides.
Meanwhile, growing solution providers often struggle to fully support their clients if sales are outstripping implementation capacity. Quality and delivery suffer, and relationships become strained.
Protean provide the glue to ensure that the needs of the supplier and client are met or exceeded at each stage of the project. We help to translate the needs of the client and manage expectations.
As your programme develops, Protean can build a team of specialist consultants with deep experience in their subject and expertise in applying best practices in various environments.
Protean IT Implementation Capabilities
Protean have the capability and capacity to run all aspects of your client implementation or provide quality assured resources to reinforce your team.
We have expertise in the following areas:
- Pre-contract support
- Programme & Project Management
- Solution Delivery
- Business Change
- Implementation
- Post Implementation
| Bid Support | Ensuring that all IT partners in delivering your bid are aligned and can be held contractually accountable for overall contract performance. |
| Contract Review | Supporting the procurement of IT systems by ensuring robust contracts protect you should the worst happen. |
| Advanced Quality Planning | Considering the possible issues that could arise during procurement, delivery and implementation and putting in place control to reduce or eliminate the risks. |
| Programme Management | Overall management of the delivery of your digital transformation programmes, ensuring you get the outcomes that you desire. |
| PMO | Controlling, monitoring and assuring progress of the programme and projects. |
| Project Management | Driving IT delivery across internal and partner resources, minimising duplication whilst driving increasing velocity of delivery. |
| Agile / Scrum | Supporting your own teams to implement best practice agile methodologies. |
| Change Control / ITIL | Ensuring that best practice configuration management methodoligies are deplyed to reduce risk throughout the development cycle. |
| Business Analysis | Understanding bsuiness needs and converting this into clear, deliverable specifications. |
| Process Mapping & Documentation | Capture of legacy processes, development of future states. Provide clarity of requirements for IT systems |
| Integration & Interface Definition | Ensuring clarity of requirements for interfaces between internal and off the shelf IT systems, including data mapping. |
| Data Privacy Impact Assessment | Ensuring that personal data impacts of systems are understood and adequately controlled. |
| Migration strategy, mapping, etc | Assuring the integrity and completeness of data migrated from legacy systems. |
| Test management | Ensuring that the end to end solution meets user, technical and compliance needs. |
| Learning & Adoption | Developing training and adoption strategies that will ensure new systems are fully deployed and providing maximum benefit as quickly as possible. |
| Impact Assessment | Understanding the impacts of new IT systems and associated processes, and the possible risks that beed to be mitigated. |
| Communications | Aligning communications regarding IT systems deployment with wider business messages to ensure successful adoption. |
| Benefits Realisation | Estimating benefits expected and tracking delivery to demonstrate a return on investment in technology. |
| Implementation Strategy | Establishing the best way to roll out new IT considering all aspects. |
| Readiness / Go-NoGo | Controlling release to ensure that new deployments are going to be successful, with full buy-in of all parties. |
| Cutover Management | Where systems are changing, esnring that all activities are coordinated day by day, minute by minute, so that the switch over is smooth. |
| Support Strategy | Establishing the best ways to support users. |
| Handover | Ensuring that the needs of those who will need to support and run new systems have been met in full. |
WHY CHOOSE PROTEAN?
We have a proven, practical approach to IT Implementation.
Our consultants have held senior roles where they have been accountable for delivering major IT systems.
Our broad business know-how allows us to tailor solutions to your specific needs, countering the risks and threats that you face in the most cost-effective way.
We have broad sector experience. Our consultants have driven implementation best practices for companies such as Capita, Serco, Ingeus, Maximus and Fujitsu.
We would never have been able to succeed without Protean coordinating activities for our client. They understand what we as developers need, and can speak the language of the client.