Supporting Great Contract Implementations
Service organisations are driven by fixed term contracts, whether in the public or private sector. Be it a completely new service, taking over from another provider or following a successful retender, a new contract signals a significant change. However implementing these contracts requires different skills from the day to day delivery. Whilst some businesses will have dedicated implementation teams, even these can be stretched beyond their capacity at times of significant growth.
Poorly implemented transitions cause a world of pain for you and your clients, including:
-
-
- Implementation budget overruns
- SLA failures, service credits and reputational damage
- Staff attrition and disengagement
- Service user disatisfaction – or worse…
-
Protean can help support you at every stage:
-
-
- Preparing implementation plans for bids
- Managing all aspects of the implementation
- Driving early life productivity improvement
-
Protean Contract Implementation Capabilities
| Programme Leadership | Ensuring the correct outcomes for the client and your business. |
| Performance Management | Setting up the contract management team to drive compliant, profitable delivery from day 1. |
| PMO & Risk Management | Assuring delivery of every detail of the contract implementation. |
| Project Management | Agile delivery of implementation projects. |
| Organisation Design | Planning to get the best performance out of your resources. |
| Resource Planning | Modelling of workforce requirements aligned to skills assessment. |
| TUPE | Ensuring a smooth and effective transfer of motivated and excited employees. |
| Learning & Development | Defining and delivering strategies to ensure all contract personnel are suitably effective on Day 1 and beyond. |
| Process Design | Capture of legacy processes, development of future states. Provide clarity for implementation and operation of the new contract. |
| Quality Planning | Building contract assurance into the process, identifying risks and mitigating through mistake-proofing techniques. |
| Kaizen | Using the power of the team to drive out waste and risk, building enthusiasm in the process. |
| Measurement | Ensuring that all critical processes are measured to drive contract and business perogatives. |
| Software Selection | Ensuring that key line of business and support software cost-effectively meets the contract needs. |
| IT Vendor Management | Holding suppliers accountable for quality and delivery. |
| Test and Release Management | Ensuring that delivered IT meets the needs of the team. |
| Readiness & Cutover | Planning and delivering a smooth transition to new systems. |
WHY CHOOSE PROTEAN?
We have a proven, practical approach to Contract Implementation.
Our broad business know-how allows us to tailor solutions to your specific needs, countering the risks and threats that you face in the most cost-effective way.
We have broad sector experience. Our consultants have driven implementation best practices for companies such as Capita, Serco, Ingeus, Maximus and Fujitsu.
Our implementation project budget was underspent by over £100k. We’ve never had an under-budget project before!